August 13, 2016 tim

osTicket (http://osticket.com/download) is a widely-used and trusted open source support ticket system & for those of you bold enough to host osTicket on your own without using a hosted solution, will find that there is no backup utility out of the box. In this post I will share my solution for backing up OSTicket and other LAMP/FAMP stack applications as well. I have created two scripts that we have used for the last 12 months on our production servers at work and it has saved my bacon more than once. Having both an automated backup and an offsite backup was…

May 31, 2016 tim

Many people have come to view computer viruses as an annoyance that is usually easily mitigated. Ransomware has appeared as a new and much greater threat. Instead of just slowing your computer down or causing annoying popups, Ransomware literally takes your data hostage. Now more than ever, proactive data protection is vital to avoid a total loss. 1. “Backup, backup, backup”   Just as the saying goes that the most important thing in real estate is “location, location, location”, when it comes to your data its all about having a good backup. A broken computer can be replaced but once…