August 13, 2016 tim

osTicket (http://osticket.com/download) is a widely-used and trusted open source support ticket system & for those of you bold enough to host osTicket on your own without using a hosted solution, will find that there is no backup utility out of the box. In this post I will share my solution for backing up OSTicket and other LAMP/FAMP stack applications as well. I have created two scripts that we have used for the last 12 months on our production servers at work and it has saved my bacon more than once. Having both an automated backup and an offsite backup was…